You should reach out to the support team immediately if you encounter any of the following situations:

❌ Issues or errors when registering a new account.

 

🔐 Unable to log in to your account.

 

💰 Problems with deposits or withdrawals (e.g., transaction errors, delays).

 

🎮 Not fully understanding game rules or how to place bets.

 

🚨 Suspecting fraudulent behavior or unfair gameplay.

 

🗣 Wanting to give feedback, suggestions, or request new games/features.

This is the most popular method that allows you to chat directly with a support agent for immediate help.

👉 Visit the Ok Win website or app to access the live chat feature.

For urgent assistance, call the hotline anytime.

Instructions:

• • Go to the Ok Win homepage.

     

  • Click the phone icon at the top-right corner of the screen.

     

  • Choose your language, select the issue category, enter your phone number → The system will connect you to an agent.

     

Advantages:

• • Direct, real-time voice support.

     

  • Quickly resolves urgent issues.

     

Note: There may be some waiting time if call volume is high.

A convenient option for mobile users.

Steps to use:

This method is designed for complex technical or software issues that require intervention from a technician.

How to use:

• • Download and install TeamViewer.
  • Visit the Ok Win website, click on the Remote Support icon for detailed instructions, and connect with a technician.

You can describe your issue in detail and send it to Ok Win’s official support email.

• Email: support.okwin@gmail.com
  
• Hotline: +91-82862773